Finding a post surgery care provider you trust is essential to getting you or your loved one the help they need in getting over their procedure. In the past, we’ve detailed what you can expect from the process of post-surgery care.
But what should you expect from the provider? In the following article, we go into the five most important considerations before making your selection.
1. Are They in Good Standing?
The first thing to consider about post-surgery care services is credentialing. Is the provider licensed? If so, are they licensed in your state?
Remember that each jurisdiction has its own specific requirements. A professionally-run organization should know this, and it should be second nature but don’t assume.
Where do you go to find out? An Internet surge of your state name and “healthcare licensing” will help, or check with the Federation of State Medical Boards for updates.
2. Will Your Insurance Cover?
Before agreeing to any postoperative care, check with your individual insurance provider to avoid paying out-of-network expenses. You’ll really notice the difference in your pocketbook otherwise.
There are many reasons why you might want to contract with an out-of-network provider. Just know it will cost you more in out-of-pocket expenses unless you are able to negotiate a lower cash rate. Either way, you’re probably not going to come out of it as well as if you stuck to your network.
3. What Have Others Said?
Your postoperative care plan will offer you greater peace of mind if you can confirm the quality of care with previous customers. If reviews are great for the provider, you can rest easier. Even better if you’re able to get a referral from someone you know!
Fortunately, there are many places you can turn to on social media and search engines to see what others are saying. Do an exhaustive search. Read not only the good reviews but also the bad ones and how the provider responded to them.
4. Do They Offer Effective Emergency Management Procedures?
After surgery services sometimes ignore the easy 9-to-5 timing of a typical workday. While care providers are human and need their breaks, make sure they have clearcut plans in the event of an emergency so your loved one isn’t kept waiting in a time of need.
Ask the provider what their procedures are for contacting them after hours. Learn what their response time is and any steps that you can take if you’re more accessible in the interim.
5. Who Are the Supervisors and How Do You Contact Them?
The individual providing direct care may not always have the answers you’re seeking. You also might have further concerns regarding how the situation is being handled.
Great nursing services offer you a chance to assuage these concerns. They do so by directing you to the appropriate supervisor should you have questions or comments you’re not comfortable discussing with the direct care provider.
Get that information up-front. You deserve responsiveness and convenience when making such contacts. Expect nothing less!
Your Post Surgery Care Provider Should Tick All the Boxes
The search for a post surgery care provider can be a stressful one if you don’t know where to start. Hopefully, these considerations will provide you with an easy checklist for which boxes need to be ticked along the way.
If you’re ready to move forward, Divine Rehabilitation and Nursing at Canal Pointe is here to help. Contact us today to learn more about what you can expect from our first-rate care.
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